Question 1

Many change management models include methods for performance measurement and financial incentives to get employees and stakeholders to cooperate with the changes that may be required.

Accepted Answer

Many change management models recommend using performance measurement and financial incentives to motivate employees and stakeholders to support and participate in necessary changes.

Question 2

Any new way of doing things will generate some resistance from the people affected.

Accepted Answer

This is because people often have a preference for the familiar and may be hesitant to change their ways. This resistance can be overcome with education and communication, but it is a natural response to new ideas and methods.

Question 3

A demand for better and more convenient solutions is a _______________ trend that is shaping strategic business/IT planning.
A) technology
B) competitive imperatives
C) deregulation
D) customer sophistication/expectations

Accepted Answer

The demand for better and more convenient solutions is a customer sophistication/expectations trend that is shaping strategic business/IT planning. This trend highlights the importance of designing products, services, and technologies to meet the evolving needs and expectations of customers. By understanding and responding to customer demands, organizations can stay competitive and achieve sustainable growth.

Question 4

Which of the following is an example of questions that would be asked when establishing a "customer value" strategic vision?
A) Who are our customers?
B) How can we add value for the customer with e-business services?
C) How are our customers' priorities shifting?
D) Who should be our target customers?

Accepted Answer

When establishing a "customer value" strategic vision, the focus is on how to enhance the value provided to customers, such as through e-business services.

Question 5

People factors have the highest level of difficulty and take the longest time to resolve of any dimension of change management.

Accepted Answer

People factors, such as resistance to change and lack of buy-in from employees, can be complex and require significant effort and resources to address. They often involve changes in attitudes, culture, and behavior, which can take time to shift.

Question 6

All of the following are examples of questions that would be asked when establishing an "understanding the customer" strategic vision except:
A) Who are our customers?
B) How can we add value for the customer with e-business services?
C) How are our customers' priorities shifting?
D) Who should be our target customers?

Accepted Answer

The question "How can we add value for the customer with e-business services?" is specific to the e-business strategy and not necessarily related to understanding the customer in its entirety. The other questions focus more broadly on identifying and understanding the target customer base.

Question 7

_______________ planning involves the setting of objectives and the development of procedures, rules, schedules, and budgets.
A) Strategic
B) Operational
C) Tactical
D) All of the choices are correct.

Accepted Answer

The answer of _______________ planning involves the setting of objectives...

Question 8

The business/IT planning process is rapidly losing favor with today's modern businesses.

Accepted Answer

The business/IT planning process remains crucial for aligning technology strategies with business goals, ensuring that IT investments support overall business objectives and adapt to the changing business environment.

Question 9

According to the text case, senior managers finally realized that IT personnel often have a more comprehensive view of the organization than many functional or divisional heads who are largely concerned with their own areas.

Accepted Answer

The text mentions that senior managers realized that IT personnel have a more comprehensive view of the organization compared to functional or divisional heads who are focused on their own areas.

Question 10

Cost is the smallest obstacle to implementation of a knowledge management application.

Accepted Answer

While cost can be a factor in implementing a knowledge management application, it is not always the smallest obstacle. Other factors, such as resistance to change or lack of understanding of the benefits, can also be significant obstacles.

Question 11

According to the text, creating leadership resolve is part of the build commitment process of change management.

Accepted Answer

The answer of According to the text, creating leadership resolve...

Question 12

Which of the following is a question that would be asked when establishing a "value chain" strategic vision?
A) Who are our customers?
B) How can we add value for the customer with e-business services?
C) Are our competitors potential partners, supplies, or customers in an e-business venture?
D) Who would be our supply chain partners?

Accepted Answer

Establishing a value chain strategic vision involves identifying the key activities and partners involved in delivering value to your customers. Therefore, the question of "who would be our supply chain partners" is most relevant to this process. Options A, B, and C are also important, but they focus more on understanding the market and competition rather than the specific partners and activities involved in creating and delivering value.

Question 13

All of the following are examples of questions that would be asked when establishing a "competition" strategic vision except:
A) Who are our real competitors?
B) How are our competitor's priorities shifting?
C) What is our toughest competitor's business model?
D) Are our competitors potential partners, supplies, or customers in an e-business venture?

Accepted Answer

The answer of All of the following are examples of...

Question 14

_______________ planning is done on a short-term basis to implement and control day-to-day operations.
A) Strategic
B) Operational
C) Tactical
D) Scenario

Accepted Answer

Operational planning focuses on the immediate and short-term processes needed to carry out day-to-day operations. Strategic planning is long-term planning that sets goals for the organization, while tactical planning bridges the gap between strategic and operational planning by outlining the specific actions needed to achieve strategic goals. Scenario planning involves creating potential future scenarios and developing plans to address them.

Question 15

Systems that tend to inconvenience or frustrate users cannot be effective, no matter how technically elegant they are or how efficiently they process data.

Accepted Answer

User satisfaction and ease of use are important factors in determining the effectiveness of a system. If a system frustrates or inconveniences users, they are less likely to use it, which ultimately reduces its effectiveness.

Question 16

Moving to an e-business environment involves a lot of procedural changes, but no major organizational change.

Accepted Answer

Moving to an e-business environment involves both procedural and major organizational changes. The business model, management structure, and communication channels all undergo significant modifications to accommodate the new digital environment.

Question 17

E-business architecture planning links strategy development to business modeling and component development methodologies in order to produce the strategic e-business applications needed by a company.

Accepted Answer

E-business architecture planning involves linking the company's strategy with its business model and component development methodologies to create the necessary e-business applications.

Question 18

Implementing new e-business strategies and applications is only the latest catalyst for major organizational changes; many large, global companies have undergone multiple major organizational changes since the 1980s.

Accepted Answer

This statement is true. Many large, global companies have undergone multiple major organizational changes since the 1980s, even before the implementation of e-business strategies and applications.

Question 19

One of the keys to solving the problem of end user resistance to new information technologies is keeping them isolated from the process until the technology is ready to go live.

Accepted Answer

As per research and best practices, involving end users in the process of developing and implementing new technologies can actually help prevent resistance and increase adoption. Keeping them isolated can lead to a lack of understanding and ownership over the technology, which can further increase resistance.

Question 20

Because senior management at many companies consistently identify e-business as an area of great opportunity, and one in which the company needs stronger capabilities, planning works really well, as does converting such strategy into action.

Accepted Answer

Identifying e-business as an opportunity does not guarantee effective planning or successful strategy implementation; challenges in execution and capability development can still hinder progress.

Quiz 11: Businessit Strategies for Development

Many change management models include methods for performance measurement and financial incentives to get employees and stakeholders to cooperate with the changes that may be required.

Any new way of doing things will generate some resistance from the people affected.

A demand for better and more convenient solutions is a _______________ trend that is shaping strategic business/IT planning.

Which of the following is an example of questions that would be asked when establishing a "customer value" strategic vision?

People factors have the highest level of difficulty and take the longest time to resolve of any dimension of change management.

All of the following are examples of questions that would be asked when establishing an "understanding the customer" strategic vision except:

_______________ planning involves the setting of objectives and the development of procedures, rules, schedules, and budgets.