Question 1

Widespread internal use of Internet-based technologies, such as intranets and extranets, can substantially improve information sharing and _______________ within the business and with its trading partners.

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The answer of Widespread internal use of Internet-based technologies, such...

Question 2

_______________ are the potential for business and market losses posed by competitors, competitive forces, government, or disruptive technologies.

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The answer of _______________ are the potential for business and...

Question 3

In a planning context, a virtual world is a _______________ of the real world.

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The answer of In a planning context, a virtual world...

Question 4

When personnel staff create a role-playing exercise to be used in a supervisory training, they are creating a _______________.

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The answer of When personnel staff create a role-playing exercise...

Question 5

Implementing e-business applications, such as enterprise resource management or customer relationship management, requires a _______________ of core business processes, both internally and with supply chain partners.

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The answer of Implementing e-business applications, such as enterprise resource...

Question 6

A basic requirement of managing business change is getting the involvement and _______________ of top management and all stakeholders affected by the planning processes.

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The answer of A basic requirement of managing business change...

Question 7

According to the text case, DHL Express experienced lower costs through centralized IT, but this made it difficult to ensure that IT spending was in synch with _______________.

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The answer of According to the text case, DHL Express...

Question 8

E-business architecture planning integrates business strategy development and business _______________ engineering to produce e-business and e-commerce applications using the resources of the IT architecture, component development technologies, and a repository of business models and application components.

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The answer of E-business architecture planning integrates business strategy development...

Question 9

Before beginning development of a new application, don't just ask users what they want; find out what they __________.

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The answer of Before beginning development of a new application,...

Question 10

A _______________ is a conceptual framework that expresses the underlying economic logic and system that prove how a business can deliver value to customers at an appropriate cost and make money.

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The answer of A _______________ is a conceptual framework that...

Question 11

Up to 75 percent of CRM projects fail to meet their objectives, often as a result of sales force automation problems and "unaddressed _______________ issues" related to the sales staff.

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The answer of Up to 75 percent of CRM projects...

Question 12

_______________ are the potential for new business markets or innovative breakthroughs that might expand present markets.

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The answer of _______________ are the potential for new business...

Question 13

BSC is a method for measuring a company's activities in terms of its vision and strategies. BSC is an acronym for _______________.

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The answer of BSC is a method for measuring a...

Question 14

Systems _______________ are consulting firms or other outside contractors who assume the responsibility for developing and implementing a new e-business application, including designing and leading its change management activities.

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The answer of Systems _______________ are consulting firms or other...

Question 15

CRM is designed to implement a business strategy of using IT to support _______________ for all areas of a company.

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The answer of CRM is designed to implement a business...

Question 16

_______________ are core competencies and resources where a firm is a market or industry leader.

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The answer of _______________ are core competencies and resources where...

Question 17

A _______________ application implements a business strategy of using IT to support a total customer care focus for all areas of a company.

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The answer of A _______________ application implements a business strategy...

Question 18

_______________ is a process that carries out the plans for changes in business/IT strategies and applications that were developed during the planning process.

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The answer of _______________ is a process that carries out...

Question 19

The process of _______________ means both the CEO and the CIO manage the development of complementary business and IT strategies to meet customer value and business value vision.

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The answer of The process of _______________ means both the...

Question 20

The change management model presented in the text suggests that the business vision created in the strategic planning phase should be communicated in a compelling _______________ to the people in the organization.

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The answer of The change management model presented in the...

Quiz 11: Businessit Strategies for Development