Systems that tend to inconvenience or frustrate users cannot be effective, no matter how technically elegant they are or how efficiently they process data.

Question

Quizplus · Accepted Answer

User satisfaction and ease of use are important factors in determining the effectiveness of a system. If a system frustrates or inconveniences users, they are less likely to use it, which ultimately reduces its effectiveness.

Systems That Tend to Inconvenience or Frustrate Users Cannot Be