Question 1

In adaptive cultures, managers are concerned with customers and processes that bring about useful change.

Accepted Answer

Adaptive cultures prioritize customer needs and focus on improving processes to bring about meaningful and useful change.

Question 2

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

Accepted Answer

Corporate culture shapes the attitudes and behaviors of employees, and can encourage or hinder learning and innovation within an organization. A strong culture of continuous improvement, open communication, and risk-taking can help organizations adapt to change and stay competitive.

Question 3

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

Accepted Answer

A ceremony is a planned event that is designed to enhance the experience of the audience. It is usually conducted with some form of ritual, tradition or protocol that may have a symbolic meaning.

Question 4

According to Unlocking Innovative Solutions Through People in Chapter 3, the Brazil-based Semco Corp. was revived when the president turned control over to the employees.

Accepted Answer

Chapter 3 of the book discusses the success story of Semco Corp in Brazil, which was turned around when the president, Ricardo Semler, gave more control to the employees and implemented a more democratic workplace culture.

Question 5

A phrase or sentence that succinctly expresses a key corporate value is called a story.

Accepted Answer

A phrase or sentence that succinctly expresses a key corporate value is called a value statement or a mission statement. A story typically involves more detail and narrative structure.

Question 6

A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture.

Accepted Answer

The statement accurately defines the characteristics of an achievement culture.

Question 7

The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

Accepted Answer

The statement describes a sales representative who went above and beyond to ensure a customer's satisfaction, which can be seen as heroic.

Question 8

An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.

Accepted Answer

The answer of An achievement culture is found in an...

Question 9

The achievement culture emerges in an environment that requires fast response and high-risk decision-making.

Accepted Answer

The answer of The achievement culture emerges in an environment...

Question 10

In a high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success.

Accepted Answer

In a high performance culture, both culture and business performance are given equal importance as they are seen as complementary factors that drive organizational success.

Question 11

When an organization pays little attention to either cultural values or business results, it is unlikely to survive for long.

Accepted Answer

Cultural values and business results are both critical aspects of an organization's success. Ignoring either one can lead to negative consequences and eventual failure. Organizations must strive to balance both in order to thrive and sustain themselves in the long term.

Question 12

A narrative based on rumors within the organization that can lead to destructive results if not carefully controlled by management is called an organizational story.

Accepted Answer

An organizational story is a narrative used to convey the values, culture, and history of an organization, not rumors. Rumors are informal, unverified information that can lead to negative outcomes if not managed.

Question 13

A symbol is a figure that exemplifies the deeds, character, and attributes of a corporate culture.

Accepted Answer

A symbol is a representation or sign that stands for something else, often conveying deeper meanings or concepts, but it does not specifically exemplify deeds, character, and attributes of a corporate culture.

Question 14

When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run.

Accepted Answer

Cultural values play a crucial role in shaping a company's identity, employee behavior, and decision-making processes. Ignoring these values can lead to low morale, high employee turnover, and a negative public image, ultimately affecting business results and sustainability in the long run. Therefore, paying attention to cultural values is essential to build a strong organizational culture and achieve sustained success.

Question 15

The clan culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

Accepted Answer

Clan culture is characterized by a focus on internal maintenance with flexibility, concern for people, and sensitivity to customers, making it suitable for environments requiring adaptability and rapid change.

Question 16

The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization.

Accepted Answer

The answer of The set of key values, beliefs, and...

Question 17

Success will be difficult to sustain in the long run when an organization puts emphasis on both cultural values and business results.

Accepted Answer

Putting emphasis on both cultural values and business results can actually lead to long-term success. When an organization prioritizes culture, such as promoting inclusivity, transparency, and respect, it can create a positive work environment, foster employee engagement and motivation, and ultimately drive better business outcomes. By focusing on business results, such as achieving financial goals, optimizing operations, and delivering value to customers, organizations can create a sustainable competitive advantage and ensure their long-term survival. Ideally, organizations should strive to balance both cultural values and business results for optimal performance and success.

Question 18

The bureaucratic culture has an external focus and a consistency orientation for a dynamic environment.

Accepted Answer

The bureaucratic culture has an internal focus and a stability orientation for a stable environment. It emphasizes formalized procedures, rules, and regulations to ensure consistency and predictability in organizational operations.

Question 19

A slogan is a phrase or sentence that succinctly expresses a key corporate value.

Accepted Answer

This is the definition of a slogan. It is a short and memorable phrase or sentence that represents a company's brand identity and communicates its values to the public.

Question 20

Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.

Accepted Answer

Symbols, stories, heroes, slogans, and ceremonies are all elements of an organization's culture.

Quiz 3: The Environment and Corporate Culture