Question 1

Frank is a production manager at a local potato chip company. He needs data on the anticipated number of orders and the current inventory. He is using a computer-based information system to help him make production decisions. What type of system is he using?
A) A transaction processing system
B) An executive information system
C) A production information system
D) A management information system
E) None of these

Accepted Answer

Frank is using a computer-based information system to help him make production decisions, which indicates that he is using a management information system (MIS). An MIS is designed to provide information to support managerial decision-making, such as inventory and order data. A transaction processing system (A) is focused on capturing and processing day-to-day transactions, while an executive information system (B) provides high-level information to executives, typically in the form of dashboards and reports. A production information system (C) would be more specific to the manufacturing process, whereas Frank seems to need a broader range of information to make production decisions.

Question 2

One of your supervisors gives you a report that analyzes the latest production counts. This supervisor is giving you
A) data.
B) timely updates.
C) information.
D) work that the supervisor should be doing.
E) none of these.

Accepted Answer

The supervisor is providing analysis of the production counts, which makes it information rather than just data. The information is useful and relevant for decision making. Option B is correct too, but it does not accurately represent the supervisor's contribution as it only highlights the timeliness of the report. Option D is not appropriate as it is assuming things without any evidence.

Question 3

Which of these are management information systems to facilitate strategic decision making at the highest level of management?
A) DSSs
B) EISs
C) IRSs
D) TPSs
E) PCSs

Accepted Answer

EISs (Executive Information Systems) are designed specifically for top-level management to provide quick and easy access to summarized information from multiple sources. They provide executives with the ability to analyze and monitor business performance, identify potential problems and opportunities, and make strategic decisions. DSSs (Decision Support Systems) may also be used for strategic decision making, but they are not specifically designed for top-level management and can also be used at lower levels of the organization. IRSs (Information Retrieval Systems), TPSs (Transaction Processing Systems), and PCSs (Personal Computer Systems) may support decision making in other areas of the organization, but they are not typically used for strategic decision making at the highest level of management.

Question 4

Which of the following is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface?
A) Blog
B) P2P
C) Social network
D) Wiki
E) OIS

Accepted Answer

A wiki allows anyone with access to create, share, and edit content through a simple, browser-based user interface. Blogs are typically owned and maintained by an individual or organization and only allow that entity to create and edit content. P2P and social networks are not typically used for content creation and editing. OIS is not a commonly used term in this context.

Question 5

According to MANAGER'S SHOPTALK in Chapter 19, tips for setting up performance dashboards include all of the following EXCEPT:
A) don't contribute to information overload
B) let line managers and employees drive the development
C) carefully asses who needs a dashboard
D) don't forget the human touch
E) more information is always better

Accepted Answer

The tip "more information is always better" goes against the idea of avoiding information overload, so it is not a recommended tip for setting up performance dashboards.

Question 6

____ is any business that takes place by digital processes over a computer network rather than in physical space.
A) P2P Technology
B) Brick and mortar
C) Recruiting
D) Intranet
E) E-business

Accepted Answer

E-business is a term used to describe any business that takes place through digital processes over a computer network, and does not require physical space. Options A, B, C, and D are not correct, as they do not specifically refer to businesses conducted over digital networks. P2P technology refers to peer-to-peer file sharing, brick and mortar refers to physical businesses, recruiting refers to hiring processes, and intranet refers to private computer networks within organizations.

Question 7

____ collects, processes, and provides information about an organization's entire enterprise, including orders, product design, production, purchasing, inventory, distribution, HR, receipt of payments, and forecasting of future demands.
A) GIS
B) GDSS
C) ERP
D) EIS
E) DSS

Accepted Answer

ERP (Enterprise Resource Planning) systems are designed to integrate and manage all of the core business processes within an organization. They provide a centralized system that collects and manages data from various departments, such as finance, HR, sales, and operations, and help streamline business operations by providing accurate, real-time information. ERP systems typically include modules for functions such as order management, inventory management, purchasing, accounting, and payroll, and can also support advanced capabilities such as forecasting, supply chain management, and customer relationship management.

Question 8

____ file sharing allows PCs to communicate directly with one another over the Internet, bypassing central databases, servers, and Web pages.
A) B2B
B) C2C
C) P2P
D) C2B
E) B2C

Accepted Answer

P2P (peer-to-peer) file sharing allows direct communication between PCs over the Internet without requiring central servers, databases, or websites. This technology is commonly used for sharing large files such as music, videos, and software.

Question 9

Business exchanges that occur electronically refers to
A) Internet.
B) WWW.
C) EDI.
D) e-commerce.
E) C2B.

Accepted Answer

The term "business exchanges that occur electronically" best refers to e-commerce, which encompasses all types of business transactions conducted online, including buying and selling goods and services, online marketplaces, and electronic payments. Options A and B (Internet and WWW) refer to the infrastructure and technologies that enable e-commerce, but do not specifically describe the business transactions themselves. Option C (EDI) specifically refers to the electronic exchange of business documents between trading partners, and is a subset of e-commerce. Option E (C2B) refers specifically to the situation where consumers sell products or services to businesses, and is a subset of e-commerce.

Question 10

____ displays a document on more than one user's screen and allows all the users to see changes or comments as they are made by one person.
A) Intranet
B) Groupware
C) Extranet
D) Middleware
E) Hardware

Accepted Answer

Groupware is a software that enables collaboration and communication within a group of users. One of the features of groupware is the real-time sharing of documents, which allows multiple users to view and edit the same document simultaneously. This feature is often referred to as "collaborative editing" or "co-authoring". Intranet and extranet are network infrastructure terms that refer to internal and external networks, respectively. Middleware is software that connects different applications or software components. Hardware refers to the physical components of a computer system. None of these terms specifically relate to the collaborative editing of documents.

Question 11

Which of the following is an interactive computer-based system that uses decision models and specialized databases to support organization decision makers?
A) Expert system
B) Office automation system
C) Decision support system
D) Transaction processing system
E) GIS

Accepted Answer

A decision support system is specifically designed to assist organization decision makers in making decisions by providing them with interactive computer-based tools like specialized databases and decision models. Expert systems, office automation systems, transaction processing systems, and GIS do not have the same level of decision support capabilities as a decision support system.

Question 12

Which of these is NOT a management information system?
A) Groupware
B) Information-reporting system
C) Executive information system
D) Decision support system
E) Process control system

Accepted Answer

Groupware, information-reporting system, executive information system and decision support system are all types of management information systems. However, process control system is more commonly classified as an operational information system used to monitor and control industrial processes.

Question 13

A(n) ____ is also known as a group decision support system.
A) expert system
B) collaborative work system
C) total organizational system
D) geographic information system
E) GIS

Accepted Answer

A collaborative work system is also known as a group decision support system as it allows multiple individuals to work together and make decisions using technology. Expert systems, total organizational systems, and geographic information systems are not necessarily synonymous with group decision making. GIS is a specific type of technology used for mapping and analyzing geographic data.

Question 14

Which of the following is online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds?
A) Blog
B) P2P
C) Social networking
D) Wiki
E) OIS

Accepted Answer

Social networking involves online communities where people can share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds. Blogs are mostly single-author websites or webpages, P2P refers to peer-to-peer sharing of files, wikis are collaborative websites where users can create, edit and link content, and OIS isn't a commonly used acronym in the context of online interactions.

Question 15

____ refers to raw facts and figures that in and of themselves may not be useful.
A) Information
B) Technology
C) Data
D) E-commerce
E) EDI

Accepted Answer

Data refers to raw facts and figures that have not been processed or analyzed to reveal any insights or useful information. It is the starting point for any information processing activity.

Question 16

A computer-based information system that provides information and supports effective managerial decision making is known as a(n) ____ information system.
A) operations
B) management
C) peer
D) social
E) uniform

Accepted Answer

A management information system (MIS) is a computer-based information system that provides information and supports effective managerial decision making, making it the best choice among the given options. Operations information systems support routine and day-to-day operations, peer information systems facilitate communication and collaboration among peers, social information systems allow for social interactions and networking, and uniform information systems are not a recognized type of information system.

Question 17

Which of the following is a networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of orders to distribution of products and receipt of payments?
A) Customer relationship management system
B) Business performance dashboard
C) Enterprise resource planning system
D) Wiki
E) Performance taillight

Accepted Answer

An enterprise resource planning (ERP) system is a networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of orders to distribution of products and receipt of payments. It integrates all of an organization's functions and departments into a single, unified system. It typically includes modules for finance, human resources, customer relationship management, logistics, and production planning, among others.

Question 18

Which of these is a Web log that allows individuals to post opinions and ideas?
A) Blog
B) P2P
C) Social network
D) Wiki
E) OIS

Accepted Answer

A blog, short for "weblog," is a type of website or online platform that allows individuals to post their opinions, ideas, experiences, and more in the form of blog posts. It is a platform for personal expression, where writers can share their thoughts and readers can engage with them through comments and social media sharing. P2P (peer-to-peer) refers to a type of network or file sharing system, social network is a platform for connecting with others online, wiki is a collaborative content creation platform, and OIS is not a commonly used acronym in this context.

Question 19

A ____ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.
A) blog
B) business performance dashboard
C) social network
D) wiki
E) performance taillight

Accepted Answer

The description matches that of a business performance dashboard which is designed to pull data, measure against metrics, and display the information in a visual format for easy interpretation by managers. Option A (blog) is a platform for sharing articles, Option C (social network) is a platform for communication and networking, Option D (wiki) is a collaborative platform for content creation, and Option E (performance taillight) is not a commonly known term in the business intelligence field.

Question 20

Which of the following systems typically support the strategic decision-making needs of mid-level and top management?
A) Management information
B) Geographic information
C) Expert
D) Operations information
E) Process control

Accepted Answer

Management information systems typically provide data analysis and reporting capabilities that are useful for mid-level and top management in making strategic decisions. Geographic information systems are focused on spatial data analysis, expert systems are designed for specialized knowledge domains, operations information systems are focused on operational data, and process control systems are focused on real-time control of production processes.

Quiz 19: Managing the Value Chain, Information Technology, and E-Business

Frank is a production manager at a local potato chip company. He needs data on the anticipated number of orders and the current inventory. He is using a computer-based information system to help him make production decisions. What type of system is he using?

One of your supervisors gives you a report that analyzes the latest production counts. This supervisor is giving you

Which of these are management information systems to facilitate strategic decision making at the highest level of management?

Which of the following is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface?

According to MANAGER'S SHOPTALK in Chapter 19, tips for setting up performance dashboards include all of the following EXCEPT:

____ is any business that takes place by digital processes over a computer network rather than in physical space.

____ collects, processes, and provides information about an organization's entire enterprise, including orders, product design, production, purchasing, inventory, distribution, HR, receipt of payments, and forecasting of future demands.

____ file sharing allows PCs to communicate directly with one another over the Internet, bypassing central databases, servers, and Web pages.

Business exchanges that occur electronically refers to

____ displays a document on more than one user's screen and allows all the users to see changes or comments as they are made by one person.

Which of the following is an interactive computer-based system that uses decision models and specialized databases to support organization decision makers?

Which of these is NOT a management information system?

A(n) ____ is also known as a group decision support system.

Which of the following is online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds?

____ refers to raw facts and figures that in and of themselves may not be useful.

A computer-based information system that provides information and supports effective managerial decision making is known as a(n) ____ information system.

Which of the following is a networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of orders to distribution of products and receipt of payments?

Which of these is a Web log that allows individuals to post opinions and ideas?

A ____ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.

Which of the following systems typically support the strategic decision-making needs of mid-level and top management?