As CEO of a high-tech firm in Silicon Valley,John Smith likes to regularly tap into his frontline sales force to determine what they know about their customers,products,and marketplace.An effort to systematically collect such information and make it accessible to others within the organization and channel members is called
A)data mining.
B)knowledge management.
C)parallel processing.
D)human resourcing.
E)expert systems.

Question

Quizplus · Accepted Answer

The effort described in the scenario is knowledge management, which involves systematically collecting and sharing information within an organization to improve decision-making and performance. Data mining is a specific technique within knowledge management that involves analyzing large amounts of data to discover patterns and insights. Parallel processing is a computing technique for dividing tasks among multiple processors. Human resourcing refers to the management of human resources within an organization. Expert systems are computer programs designed to mimic the decision-making ability of humans in specific domains.

As CEO of a High-Tech Firm in Silicon Valley,John Smith