Question 1

Which one of the following is the farthest removed from a power-oriented linguistic style?

Accepted Answer

A

Question 2

Anecdotes are particularly useful in persuading group members about the

Accepted Answer

D

Question 3

When the person sending a message is perceived to be highly credible, he or she

Accepted Answer

A person perceived as highly credible is more likely to be seen as trustworthy and knowledgeable, which can increase their chances of communicating persuasively.

Question 4

A major listening problem many leaders face is that they

Accepted Answer

Many leaders are busy individuals and may only choose to listen to problems or topics that directly relate to their work, causing them to selectively listen. This can lead to missing important information or problems that may need attention.

Question 5

To engage fully in communication, the leader must

Accepted Answer

To engage fully in communication, the leader must not only transmit messages but also receive them. Effective communication is a two-way process that requires active listening and understanding of the message being communicated. Therefore, choice D is the best answer.

Question 6

Front-loading your messages refers to the communication technique of

Accepted Answer

Front-loading your messages means to put the most important information or request at the beginning of your message. This helps to capture the recipient's attention and ensures that they understand the key points even if they don't read the entire message. Option B, C, and D are not correct as they do not align with the definition of front-loading messages.

Question 7

A basic principle of persuasion is

Accepted Answer

The principle that people like those who like them is commonly known as the liking principle in persuasion. When someone perceives that another person likes them, they are more likely to be influenced by them. This principle is based on the idea that social influence is more successful when there is a likable relationship between the influencer and the person being influenced.

Question 8

Which one of the following is the farthest removed from the six basic principles of persuasion?

Accepted Answer

The six basic principles of persuasion are reciprocity, social proof, liking, authority, consistency, and scarcity. Option B does not directly fall under any of these six principles, as it focuses on people's desire for abundance rather than any of the psychological factors that influence persuasion.

Question 9

Team leader Steve wants to observe first hand the problems and progress within his group.Which of the following techniques would most likely suit his purpose?

Accepted Answer

Making the rounds involves physically being present and interacting with team members to observe their work and progress. This technique would give Steve the most direct and accurate insight into the problems and progress within his group. Using a power-oriented linguistic style or selective listening may hinder communication and trust within the team, while management by storytelling may not provide the same level of firsthand experience.

Question 10

In terms of leadership and management, listening is

Accepted Answer

Listening is a fundamental skill in leadership and management. It allows leaders and managers to understand their team members' needs, concerns, and ideas, which can lead to more effective decision-making and problem-solving. Without listening, leaders and managers may miss important information, create a lack of trust and respect within the team, and ultimately harm the organization's success.

Question 11

Business jargon used in appropriate doses is useful in

Accepted Answer

Business jargon can help establish rapport with group members who are familiar with the terminology. It can create a sense of shared knowledge and understanding among coworkers in a specific industry or field. However, using too much jargon can also lead to misunderstandings and confusion, so it should be used in appropriate doses.

Question 12

Which one of the following communication techniques is the most likely to make you appear powerful?

Accepted Answer

Speaking loudly conveys confidence and authority, which can make you appear powerful. However, it is important to note that volume alone is not enough and should be combined with clear and concise communication. Boldly attacking people or emphasizing self-deprecation may come across as aggressive or insecure, respectively, and being quite short in verbal presentations could be seen as disinterested or unprepared.

Question 13

Materials handling manager Mary Ann wants to use the technique making the rounds, so she

Accepted Answer

Making the rounds involves casually dropping by the cubicles of direct reports to chat, which is the best option for Mary Ann to use this technique. It allows her to connect with her team on a personal level and get a sense of how they are doing. Dropping in on higher-ranking managers or sending an intranet survey is not part of making the rounds. Circulating around the outside of the plant for an informal inspection is also not directly related to the technique.

Question 14

Which one of the following suggestions is least likely to improve cross-cultural communication?

Accepted Answer

Emphasizing racial or ethnic identification can actually hinder cross-cultural communication as it may reinforce stereotypes and group identities rather than encouraging individual interaction and understanding.

Question 15

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is

Accepted Answer

An attitude of highest respect in cross-cultural relations involves acknowledging the differences between cultures while respecting them equally. This means that one culture is not seen as superior or inferior to another, but rather as different in its own way. Option B correctly reflects this attitude, while the other options suggest varying degrees of cultural superiority or inferiority.

Question 16

Department head Matt wants the department members to be convinced of the merits of a new procedure, so he gets a well-liked worker to promoted the new procedure.Matt is using the persuasion principle known as

Accepted Answer

Matt is using social proof by getting a well-liked worker to promote the new procedure in order to convince the other department members. This principle involves using the influence of others to persuade someone to do something or believe something. In this case, Matt is using the influence of a respected colleague to get others to buy into the new procedure.

Question 17

Which one of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

Accepted Answer

Speaking slowly and clearly can help overcome cross-cultural communication barriers as it allows the recipient to better comprehend the speaker's message. This approach also shows respect for the listener and a willingness to ensure effective communication. However, judging others by the quality of their communication or sticking with the etiquette of your country may inadvertently perpetuate cross-cultural misunderstandings, while assuming English is a universal language ignores the diverse communication practices and language barriers present in many cultures.

Question 18

A person's linguistic style

Accepted Answer

A person's linguistic style refers to their individual way of speaking or writing. It is their characteristic speaking pattern and can include things like word choice, sentence structure, tone, and use of jargon or slang. While a person's linguistic style may be influenced by the culture of the company they work for, it is not a direct reflection of it. It also does not determine a person's reading comprehension and is not necessarily an indicator of their leadership style.

Question 19

To project an image of self-confidence and leadership when using time, a person is best advised to

Accepted Answer

Guarding time as a precious resource shows that a person values their own time and expects others to value it as well. This projects self-confidence and leadership, and also creates a culture of punctuality and respect for time. Avoiding carrying a watch or being conspicuously late are both counterproductive to projecting confidence and leadership, and saying "My time is your time" can be interpreted as being too accommodating and not assertive enough.

Question 20

To persuade group members to accept your idea, it is recommended that you

Accepted Answer

Building consensus is important because it involves taking the time to listen to and understand the perspectives and concerns of other group members. This approach is likely to generate more buy-in and support for your idea than simply trying to assert your authority or use power-oriented language. Moving quickly into a crisis leadership mode (B) may be necessary in some situations, but this approach can also alienate group members who feel left out, disrespected, or unsupported. Using four characteristics of the power-oriented linguistic style (C) at the same time may be seen as aggressive or manipulative, and can also undermine trust and collaboration within the group. Avoiding in-group jargon (D) is important to ensure clear communication and understanding, but it is not sufficient to persuade members to accept your idea.

Quiz 12: Communication and Conflict Resolution Skills