Question 1

In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?
A)wheel network
B)chain network
C)all-channel network
D)circle network
E)vertical network

Accepted Answer

In a circle network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

Question 2

William works with a group of pest control experts at Super PC.His supervisor manages the appointments with clients, and then assigns the scheduled appointments to the members in the group.All communication is directed to and from the supervisor.William works in a(n) _____ network.
A)circle
B)all-channel
C)chain
D)wheel
E)cubic

Accepted Answer

In a wheel network, information flows to and from one central member of the group.

Question 3

Which of the following is true about a wheel network?
A)In a wheel network, members communicate with one another in a predetermined sequence.
B)In a wheel network, all the members of a group need to communicate with one another to perform at a high level.
C)In a wheel network, a group accomplishes its goals by directing communication to and from a central member.
D)In a wheel network operating in command groups, the efficiency of communication is low.
E)In a wheel network operating in command groups, performance is compromised.

Accepted Answer

In a wheel network, all group members do not need to communicate with one another to perform at a high level, so the group can accomplish its goals by directing all communication to and from the central member.

Question 4

A _____ is a company-wide system that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.
A)grapevine system
B)voice mail system
C)blog
D)instant-messaging system
E)groupware collaborative system

Accepted Answer

Voice mail systems are company-wide systems that let senders record messages for members of an organization who are away from their desks and allow receivers to access their messages even when hundreds of miles away from the office.

Question 5

Which of the following forms of communication is lowest in information richness?
A)e-mail
B)video conference
C)management by wandering around
D)voice mail
E)impersonal written communication

Accepted Answer

Impersonal written communication is lowest in information richness but is well suited for messages that need to reach many receivers.

Question 6

Which of the following communication networks is often found in command groups with pooled task interdependence?
A)circle network
B)all-channel network
C)chain network
D)wheel network
E)cubic network

Accepted Answer

Wheel networks are often found in command groups with pooled task interdependence.

Question 7

In which of the following communication networks do members communicate with one another in a predetermined sequence?
A)chain network
B)wheel network
C)all-channel network
D)circle network
E)grapevine network

Accepted Answer

In a chain network, members communicate with one another in a predetermined sequence.

Question 8

Each week Douglas updates an online newsletter to share information about general topics related to the company.All of the company employees have access to the website.This is an example of _________ communication.
A)personal written
B)impersonal written
C)formal written
D)face-to-face
E)electronic verbal

Accepted Answer

Impersonal written communication is lowest in information richness but is well suited for messages that need to reach many receivers.

Question 9

In which of the following communication networks do group members communicate with every other group member?
A)circle network
B)wheel network
C)all-channel network
D)cubic network
E)chain network

Accepted Answer

An all-channel network is characterized by high levels of communication: Every team member communicates with every other team member.

Question 10

______ is the pathway along which information flows throughout an organization.
A)An organizational structure
B)A communication network
C)An organizational culture
D)An organizational design
E)A cross-functional link

Accepted Answer

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Question 11

Which of the following is a disadvantage of face-to-face communication?
A)It is low in information richness.
B)It is time-consuming.
C)It results in unwanted documentation of the information exchanged.
D)It can result in ambiguity and misunderstandings.
E)It allows managers to cycle through the communication process only once.

Accepted Answer

Face-to-face communication is not always the medium of choice for managers because of the amount of time it can take and the lack of a paper or electronic trail resulting from it.

Question 12

_____ is the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention.
A)Noise
B)Information richness
C)Information overload
D)Information distortion
E)Information circle

Accepted Answer

Information overload is the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention.

Question 13

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?
A)chain network
B)wheel network
C)circle network
D)groupware network
E)all-channel network

Accepted Answer

In a circle network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

Question 14

Dillon's colleague said that he heard from another colleague in their department that their manager was getting a promotion.This example of informal organizational network through which unofficial information flows is called the
A)grapevine.
B)all-channel network.
C)wheel network.
D)circle network.
E)chain network.

Accepted Answer

The grapevine is an informal organizational communication network along which unofficial information flows quickly, if not always accurately.

Question 15

Lauren is a telecommuter.She
A)is employed by an organization but is permanently placed in a client location.
B)is employed by an organization but works out of her own home.
C)is employed by one organization but works for another client organization.
D)is self-employed.

Accepted Answer

E-mail and video technology have enabled many workers and managers to become telecommuters-people who are employed by organizations and work out of offices in their own homes.

Question 16

Which of the following is true about spoken communication electronically transmitted over phone lines?
A)It has the highest information richness as compared to other communication media.
B)It conveys extensive amounts of information.
C)Managers do not have access to the tone of voice.
D)It allows managers to observe body language and facial expressions.
E)It has the lowest information richness as compared to other communication media.

Accepted Answer

After face-to-face communication, spoken communication electronically transmitted over phone lines is second highest in information richness.Telephone conversations can convey extensive amounts of information.

Question 17

Which of the following types of communication networks do self-managed teams within an organization typically have?
A)chain network
B)cubic network
C)circle network
D)all-channel network
E)wheel network

Accepted Answer

Top-management teams, cross-functional teams, and self-managed work teams frequently have all-channel networks.

Question 18

Which of the following is true about impersonal written communication?
A)It is highest in information richness.
B)It is addressed to particular receivers.
C)It does not allow documentation of the messages exchanged.
D)It generally does not result in feedback.
E)It cannot be retrieved electronically.

Accepted Answer

Since messages in impersonal written communication are not addressed to particular receivers, feedback is unlikely.

Question 19

Which of the following communication media is the second highest in information richness?
A)face-to-face communication
B)personally addressed written communication
C)spoken communication electronically transmitted
D)impersonal written communication
E)communication by means of formal meetings

Accepted Answer

After face-to-face communication, spoken communication electronically transmitted over phone lines (and the Internet) is second highest in information richness.

Question 20

Which of the following is true about a chain network?
A)It enables flow of information to and from one central member of the group.
B)It usually does not exist in teams.
C)It is found in groups with pooled task interdependence.
D)It does not require group members to communicate with each other.
E)It allows group members to only communicate with people who are similar to them in experiences.

Accepted Answer

Chain networks tend not to exist in teams because of the limited amount of interaction among group members.

Quiz 16: Promoting Effective Communication

In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets?

William works with a group of pest control experts at Super PC.His supervisor manages the appointments with clients, and then assigns the scheduled appointments to the members in the group.All communication is directed to and from the supervisor.William works in a(n) _____ network.

Which of the following is true about a wheel network?

A _____ is a company-wide system that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Which of the following forms of communication is lowest in information richness?

Which of the following communication networks is often found in command groups with pooled task interdependence?

In which of the following communication networks do members communicate with one another in a predetermined sequence?

Each week Douglas updates an online newsletter to share information about general topics related to the company.All of the company employees have access to the website.This is an example of _________ communication.

In which of the following communication networks do group members communicate with every other group member?

______ is the pathway along which information flows throughout an organization.

Which of the following is a disadvantage of face-to-face communication?

_____ is the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention.

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

Dillon's colleague said that he heard from another colleague in their department that their manager was getting a promotion.This example of informal organizational network through which unofficial information flows is called the

Lauren is a telecommuter.She

Which of the following is true about spoken communication electronically transmitted over phone lines?

Which of the following types of communication networks do self-managed teams within an organization typically have?

Which of the following is true about impersonal written communication?

Which of the following communication media is the second highest in information richness?

Which of the following is true about a chain network?