Gabriela is a manager at a restaurant that just started offering drive-through pickup for its customers.While many people enjoy eating meals at the restaurant, the drive-through business has been growing quickly.Gabriela is deciding how to divide specific tasks among her employees to become more efficient.Gabriela is changing the
A)division of labor.
B)job simplification.
C)job design.
D)job enlargement.
E)job enrichment.

Question

Quizplus · Accepted Answer

Establishing an appropriate division of labor among employees is a critical part of the organizing process, one that is vital to increasing efficiency and effectiveness.At McDonald's, the tasks associated with chef and food server were split into different jobs because managers found that, for the kind of food McDonald's serves, this approach was most efficient.It is efficient because when each employee is given fewer tasks to perform (so that each job becomes more specialized), employees become more productive at performing the tasks that constitute each job.

Gabriela Is a Manager at a Restaurant That Just Started