Question 1

Keisha works for a marketing firm, directly managing five employees and operations while reporting to a higher ranking manager.Keisha's position in the firm is a(n) ________ manager.

Accepted Answer

A line manager is someone in the direct line or chain of command who has formal authority over people and resources.

Question 2

Danielle works for a large company in the petroleum industry.It is a centralized organization with many levels of authority.Which of the following is a characteristic of the company's organizational culture?

Accepted Answer

In a tall, centralized organization, people have little personal autonomy, and norms that focus on being cautious, obeying authority, and respecting traditions emerge because predictability and stability are desired goals.

Question 3

Which of the following cultures develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed?

Accepted Answer

An adaptive culture develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures, such as the cross-functional team structure, that empower employees to make decisions and motivate them to succeed.

Question 4

Louis works for a large utility company, and he is responsible for managing the company's payroll.Louis's position in the company is referred to as a(n) _________ manager.

Accepted Answer

A staff manager is responsible for one of the company's specialist functions, such as finance or marketing.

Question 5

The culture at Fired-Up Electronics focuses on empowering its employees and makes use of cross-functional teams.What type of culture exists at Fired-Up Electronics?

Accepted Answer

An adaptive culture develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures, such as the cross-functional team structure, that empower employees to make decisions and motivate them to succeed.

Question 6

Jamal is a real estate agent for L&S Realtors.It is a flat, decentralized structure.Which of the following is a characteristic of the organizational culture L&S Realtors?

Accepted Answer

In a flat, decentralized structure, people have more freedom to choose and control their own activities, and norms that focus on being creative and courageous and taking risks appear, giving rise to a culture in which innovation and flexibility are desired goals.

Question 7

_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization.

Accepted Answer

Organizational ethics are the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization.

Question 8

The CEO of BigBen Suppliers, Inc.organized the divisions in his organization according to the customers they serve.The BigBen organization is using the _____ structure.

Accepted Answer

When managers organize divisions according to the type of customer they focus on, they adopt a market structure.

Question 9

The principle of _____ states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

Accepted Answer

The principle of the minimum chain of command states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

Question 10

Cultures whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective are referred to as

Accepted Answer

Adaptive cultures are those whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective.

Question 11

________ cultures are those whose values and norms fail to motivate or inspire employees and lead to stagnation and, often, failure over time.

Accepted Answer

Inert cultures are those whose values and norms fail to motivate or inspire employees; they lead to stagnation and, often, failure over time.

Question 12

Organizations can keep their hierarchy flat by

Accepted Answer

A way in which managers can keep the organizational hierarchy flat is by decentralizing authority.Fewer managers are needed because their role is not to make decisions but to act as coach and facilitator and to help other employees make the best decisions.

Question 13

A committee of managers from different functions or divisions, or a ________, meet to solve a specific, mutual problem.

Accepted Answer

A task force is a committee of managers from different functions or divisions formed to solve a specific, mutual problem.

Question 14

Organizational _______ is the shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals.

Accepted Answer

Organizational culture is the shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals.

Question 15

_____ refers to the number of subordinates who report directly to a manager.

Accepted Answer

The term span of control refers to the number of subordinates who report directly to a manager.

Question 16

In which of the following cultures are employees content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements?

Accepted Answer

In an inert culture, employees are content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements.

Question 17

Gabriela is a manager at a restaurant that just started offering drive-through pickup for its customers.While many people enjoy eating meals at the restaurant, the drive-through business has been growing quickly.Gabriela is deciding how to divide specific tasks among her employees to become more efficient.Gabriela is changing the

Accepted Answer

Establishing an appropriate division of labor among employees is a critical part of the organizing process, one that is vital to increasing efficiency and effectiveness.At McDonald's, the tasks associated with chef and food server were split into different jobs because managers found that, for the kind of food McDonald's serves, this approach was most efficient.It is efficient because when each employee is given fewer tasks to perform (so that each job becomes more specialized), employees become more productive at performing the tasks that constitute each job.

Question 18

The CEO at Winton Manufacturing, Inc.has asked the top managers to redesign their organizational architecture to reduce the number of managers.This is an example of

Accepted Answer

The principle of the minimum chain of command-which states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources.

Question 19

Managers increase coordination among functions and divisions by

Accepted Answer

Managers can increase coordination among functions and divisions by establishing liaison roles.

Question 20

Giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources is referred to as

Accepted Answer

Decentralizing authority is giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources.

Quiz 10: Managing Organizational Structure and Culture