Question 1

A carpet cleaning company charges more than its competitors, but the company is still sought after by customers since they provide a more reliable and higher quality service.Explain why achieving superior quality is so important for this company.

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Question 2

What is a value chain? Define value chain management and list the various functions along the value chain.

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Question 3

Discuss the four specific ways in which managers can lower costs or increase differentiation to obtain a competitive advantage.

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Question 4

What does a cross-functional team need to be successful?

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Question 5

List and briefly explain the three basic facilities layouts or ways of arranging workstations with an example of the type of products produced by each type.

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Question 6

JCK Solar manufactures solar panels for residential and commercial use.The company performs strict and precise quality checks throughout the entire production process.Explain how producing higher quality solar panels can lead to lower costs for JCK Solar.

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Question 7

A bicycle manufacturing company has been in business for two decades, and their products are well known for durability and ride quality.Satisfying customers is important, so the company responds to customer demand by providing products that have the desired attributes-quality, cost, and features.However, customer demand changes.Describe a functional strategy that the company can use to get close to customers and understand their needs.

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Question 8

Which of the following statements is true about total quality management (TQM)?

Accepted Answer

TQM requires the cooperation of managers in every function of an organization and across functions.

Question 9

Discuss the stages of a stage-gate development funnel.

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Question 10

Describe the effect of flexible manufacturing and just-in-time inventory on efficiency.

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Question 11

What is Six Sigma? Describe the similarity as well as the difference between Six Sigma and TQM.

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Question 12

What is customer relationship management? Describe the possible changes in the operation of a grocery store in a small town that recently implemented a customer relationship management system.

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Question 13

Discuss the necessity of satisfying customer demands.List some of the general product attributes or qualities that most customers prefer.

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Question 14

What are self-managed teams? Define process reengineering.Discuss how they individually affect efficiency.

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Question 15

NutraPlus manufactures dietary supplements.Each workstation is self-contained, and a product goes to whichever workstation is needed to perform the next operation to complete the product.This is an example of a _____ layout.

Accepted Answer

In a process layout, each workstation is relatively self-contained, and a product goes to whichever workstation is needed to perform the next operation to complete the product.

Question 16

Charlotte introduced the use of empowered self-managed teams at her production plant.She can expect

Accepted Answer

The effect of introducing self-managed teams is often an increase in efficiency of 30 percent or sometimes much more.

Question 17

Define the two principal types of innovation.What is the main difference between them?

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Question 18

What is total quality management (TQM)? List the 10 steps necessary to implement a successful TQM program.

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Question 19

Which of the following statements is true about increasing the efficiency of an operating system?

Accepted Answer

Developing functional strategies to improve efficiency is an extremely important issue for managers because increased efficiency lowers production costs, which lets an organization make a greater profit or attract more customers by lowering its price.

Question 20

Using advancements in technology, an eyewear manufacturer continues to improve the quality of prescription lenses.This is an example of

Accepted Answer

Incremental product innovation results in gradual improvements and refinements of existing products over time as existing technologies are perfected.

Quiz 9: Value Chain Management: Functional Strategies for Competitive Advantage