Question 1

What is a schema?

Accepted Answer

Schemas are abstract knowledge structures stored in memory that allow people to organize and interpret information about a person, an event, or a situation.

Question 2

When hiring new employees, a manager reviews numerous resumes and interviews several applicants.If the manager denies employment opportunities to diverse individuals, the manager engages in overt discrimination which is

Accepted Answer

Overt discrimination, or knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization, is intentional and deliberate.

Question 3

All decisions and actions of managers are based on their

Accepted Answer

All decisions and actions of managers are based on their subjective perceptions.When these perceptions are relatively accurate-close to the true nature of what is actually being perceived-good decisions are likely to be made and appropriate actions taken.

Question 4

Steve believes that Carlos is more responsible and capable than Gus because Carlos is from the management team while Gus is the maintenance supervisor.This type of bias known as the ______ effect.

Accepted Answer

The social status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 5

The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 6

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Accepted Answer

Biases are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Question 7

What is perception?

Accepted Answer

Perception is the process through which people select, organize, and interpret sensory input.

Question 8

Which of the following is true about the salience effect?

Accepted Answer

The salient effect results in extra attention being focused on a person who stands out from the group mold.

Question 9

Tucker is hiring a manager for his clothing store.When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests.Jose's passion for music and interest in the stock market gets him the job.Tucker is influenced by the _______ effect.

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 10

Janice is hiring an assistant marketing manager for Fall Inc.Janice recruits Sandra because she comes from a well-known family.Janice is influenced by the _____ effect.

Accepted Answer

The social status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 11

Which of the following is true about schemas?

Accepted Answer

Schemas are abstract knowledge structures stored in memory that allow people to organize and interpret information about a person, an event, or a situation.People tend to pay attention to information that is consistent with their schemas and to ignore or discount inconsistent information.

Question 12

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager.Mark and Kate are equally good resources.Riley promotes Kate because he believes that all women are soft-spoken and polite.Riley is influenced by

Accepted Answer

Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 13

What is the similar-to-me effect?

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 14

What is the salience effect?

Accepted Answer

The salience effect is the tendency to focus attention on individuals who are conspicuously different from us.

Question 15

Which of the following best defines overt discrimination?

Accepted Answer

Overt discrimination is knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization.

Question 16

Good decisions are based on accurate information.The success of fast-food restaurants in diverse markets can be attributed to the managers who have relatively accurate

Accepted Answer

All decisions and actions of managers are based on their subjective perceptions.For example, McDonald's managers go to great lengths to make sure their perceptions of what customers want are accurate.When these perceptions are relatively accurate-close to the true nature of what is actually being perceived-good decisions are likely to be made and appropriate actions taken.

Question 17

What is the social status effect?

Accepted Answer

The social status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 18

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American.Which of the following is Michael exhibiting in signing Stanley?

Accepted Answer

A stereotype is composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 19

The management of an elementary school in Texas receives Martin's application for a teaching position.Martin's application is rejected because he is male.The management of the elementary school is influenced by

Accepted Answer

Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 20

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Accepted Answer

Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Quiz 5: Managing Diverse Employees in a Multicultural Environment

What is a schema?

When hiring new employees, a manager reviews numerous resumes and interviews several applicants.If the manager denies employment opportunities to diverse individuals, the manager engages in overt discrimination which is

All decisions and actions of managers are based on their

Steve believes that Carlos is more responsible and capable than Gus because Carlos is from the management team while Gus is the maintenance supervisor.This type of bias known as the ______ effect.

The ______ effect happens if a white male manager perceives other white male managers more positively than managers from minority groups.

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

What is perception?

Which of the following is true about the salience effect?

Tucker is hiring a manager for his clothing store.When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests.Jose's passion for music and interest in the stock market gets him the job.Tucker is influenced by the _______ effect.

Janice is hiring an assistant marketing manager for Fall Inc.Janice recruits Sandra because she comes from a well-known family.Janice is influenced by the _____ effect.

Which of the following is true about schemas?

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager.Mark and Kate are equally good resources.Riley promotes Kate because he believes that all women are soft-spoken and polite.Riley is influenced by

What is the similar-to-me effect?

What is the salience effect?

Which of the following best defines overt discrimination?

Good decisions are based on accurate information.The success of fast-food restaurants in diverse markets can be attributed to the managers who have relatively accurate

What is the social status effect?

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American.Which of the following is Michael exhibiting in signing Stanley?

The management of an elementary school in Texas receives Martin's application for a teaching position.Martin's application is rejected because he is male.The management of the elementary school is influenced by

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.