An approach that analyzes the interface between customers and service processes is called:
A)Service process matrix.
B)Service blueprinting.
C)Process mapping.
D)Product/process matrix.

Question

Quizplus · Accepted Answer

Service blueprinting is a method that examines the interactions between customers and service processes. It involves mapping out the customer journey, identifying touchpoints, and analyzing the employee actions and technologies involved in delivering the service. The other options, such as the service process matrix, process mapping, and product/process matrix, are different methods of analyzing service processes but do not specifically focus on the customer interface.

An Approach That Analyzes the Interface Between Customers and Service