Customer service management connects what functional groups?
A)Supply management, marketing, and finance.
B)Logistics management, sales and distribution, and product engineering.
C)Marketing, logistics management, and sales and distribution.
D)Human resources management, marketing, and finance. These groups work together to identify and fulfill customers' needs.

Question

Quizplus · Accepted Answer

Customer service management connects the functional groups of marketing, logistics management, and sales and distribution. These groups work together to identify and fulfill customers' needs. Supply management and finance may also have a role in customer service management, but they are not directly connected to it. Similarly, while human resources management may contribute to customer service management in terms of hiring and training employees, it is not one of the primary functional groups involved.

Customer Service Management Connects What Functional Groups