If you walk into your prospect's office and she says "I'm sorry,but there's no use in our talking.I'm satisfied with my current suppliers.Thanks for coming by." You should use a _____ question to move the conversation from the negative ground to a more positive condition.
A) direct
B) nondirective
C) rephrasing
D) directional
E) redirect

Question

Quizplus · Accepted Answer

When a salesperson is immediately given a negative response from a buyer, the salesperson should redirect the conversation to selling points that both buyer and seller agree with. Using a redirect question moves the conversation from a negative position to a positive or neutral one while reestablishing communication between two people.

If You Walk into Your Prospect's Office and She Says