The MTI Precision Products salesperson made a sales call to a dentist and described MTI's new drill as having "unbelievable cutting power" and being "perfectly balanced to reduce hand fatigue." The dentist commented that he has never purchased an MTI drill because they seem overpriced and unreliable.In terms of the communication process,the dentist:
A) provided feedback.
B) encoded the message.
C) created significant noise.
D) decoded a nonverbal message.
E) altered the communication channel.

Question

Quizplus · Accepted Answer

Feedback refers to the receiver's reaction to the communication as transmitted to the sender. The dentist provided verbal feedback about the opinion he has of MTI drills.

The MTI Precision Products Salesperson Made a Sales Call to a Dentist