The appliance salesperson asked the prospect,"What do you like best about the competitor's washing machines?" "Do you think you have ever paid too much for a new washer?" "Are you happy with how well your current washer cleans your clothes?" The salesperson,in this case,has used:
A) probing.
B) channeling.
C) targeting.
D) detail selling.
E) empathizing.

Question

Quizplus · Accepted Answer

Questioning, sometimes called probing, allows the salesperson to determine the buyer's attitude toward the sales presentation. Probing refers to gathering information and uncovering customer needs using one or more questions.

The Appliance Salesperson Asked the Prospect,"What Do You Like Best