Zappos established its unique organizational culture
A) through explicitly stated values that are connected to its reward system.
B) through input control systems that mandated adherence to organizational values.
C) by closely monitoring employees calls with customers.
D) by giving employees gift cards to shop at Zappos and Amazon.

Question

Quizplus · Accepted Answer

In addition to founder imprinting, a firm's culture also flows from its values, especially when they are linked to the company's reward system. For example, Zappos established its unique organizational culture through explicitly stated values that are connected to its reward system.

Zappos Established Its Unique Organizational Culture