A hospital examines its processes closely and then changes them radically to become more patient-centered.Among the changes are new ways of doing tasks and new groupings of workers.This is an example of
A) restructuring.
B) reengineering.
C) total quality management (TQM).
D) benchmarking.
E) downsizing.

Question

Quizplus · Accepted Answer

This is an example of reengineering, which involves radical changes to processes and organizational structure in order to improve efficiency and effectiveness. Restucturing is similar but not as comprehensive, while TQM and benchmarking focus more on continuous improvement rather than drastic changes. Downsizing involves reducing the size of the organization, and is not necessarily related to process improvement.

A Hospital Examines Its Processes Closely and Then Changes Them