Maurice sent in a complaint about a rude salesperson he dealt with at FirstElectronics Inc.He didn't get a response for about three months.Also,when the response finally came,it was just a formal,cursory letter.Based on this scenario,FirstElectronics most likely has an extremely _____ organizational structure.
A) specialized
B) formalized
C) centralized
D) hierarchical

Question

Quizplus · Accepted Answer

FirstElectronics most likely has an extremely centralized organizational structure. Centralization refers to the degree to which decision making is concentrated at the top of the organization. Centralized decision making often correlates with slow response time and reduced customer satisfaction.

Maurice Sent in a Complaint About a Rude Salesperson He