Which of the following is the most important criterion (highest number of points) of the Malcolm Baldrige National Quality Award?
A) Operations
B) Results
C) Customers
D) Leadership
Correct Answer:
Verified
Q6: Poka-yoke is
A) designing products for multiple uses.
B)
Q7: Which of the following is NOT true
Q8: The quality cycle
A) begins with defining customer
Q9: The Baldrige Award is given in which
Q10: If an organization were having difficulty trying
Q12: The reason for failure of quality improvement
Q13: The six-step quality cycle approach includes all
Q14: The four dimensions of product quality include
Q15: A product's conformance to specifications
A) is in
Q16: SERVQUAL measures which dimension of service quality?
A)
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