SERVQUAL measures which dimension of service quality?
A) Reliability, tangibles, assurance, empathy, and conformance quality.
B) Performance quality, tangibles, responsiveness, reliability, and assurance.
C) Responsiveness, tangibles, empathy, assurance, and reliability.
D) Reliability, tangibles, responsiveness, empathy, and conformance quality.
Correct Answer:
Verified
Q11: Which of the following is the most
Q12: The reason for failure of quality improvement
Q13: The six-step quality cycle approach includes all
Q14: The four dimensions of product quality include
Q15: A product's conformance to specifications
A) is in
Q17: Which of the following is correct about
Q18: _ is a combination of reliability and
Q19: Mean time between failure
A) is used to
Q20: Which of the following is NOT part
Q21: The costs of quality include all of
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