A service blueprint is used to analyze and manage the service process because it involves
A) the identification of flows, bottlenecks, and customer interaction points.
B) the design of the services advertising campaign.
C) the identification of the consumer benefit concept.
D) all of the above.

Question

Quizplus · Accepted Answer

B and C are not typical applications of service blueprinting

A Service Blueprint Is Used to Analyze and Manage the Service