Question 1

A flowchart for high-contact services such as estate planning often reflects the customer's perspective of the process.

Accepted Answer

Service flowcharts (blueprints) often highlight the customer's view of the process.

Question 2

A process view emphasizes that it is important for a business to function as independent silos.

Accepted Answer

Just the opposite: the process view argues for reducing silo thinking.

Question 3

Fit the following question to the correct category: Are all operational steps or activities necessary?

Accepted Answer

This question pertains to process flow

Question 4

A process will generally have at least one bottleneck.

Accepted Answer

A bottleneck is a point in a process where the flow or output is limited by a particular resource or constraint. In most processes, there will be at least one bottleneck that limits the overall capacity of the system. Identifying and addressing these bottlenecks is an important part of process improvement and management.

Question 5

Which of the following statements is NOT correct?

Accepted Answer

Little's Law assumes the system is in a steady state (i.e., arrival and throughput times are not changing).

Question 6

A machine center can produce 175 units per day at 100% utilization.Demand is 75 units per day,and suppliers are capable of delivering raw materials to support production of 125 units per day.If demand doubles,the flow rate will be

Accepted Answer

The flow rate will be the minimum of capacity, demand, or supply (supply being the flow constraint in this question).

Question 7

Which of the following statements is NOT true of process flowcharting?

Accepted Answer

Flowcharting can be done for virtually any process, from those contained within a single work area to those that span entire supply chains.

Question 8

Handoff points in cross-functional flowcharts are of particular importance to process analysis.

Accepted Answer

Handoff points are commonly where loss of time and information occurs.

Question 9

Which of the following is NOT a recommended process flow question category?

Accepted Answer

In addition to time, quantity, and cost, quality and flow are also recommended categories.

Question 10

Which of the following statements regarding business process reengineering is NOT correct?

Accepted Answer

Often, radical redesign (reengineering) is supported by new technologies.

Question 11

Capacity is

Accepted Answer

Capacity is the maximum rate of output or the maximum flow rate that can be sustained for a period of time.

Question 12

In process flowcharting it is most important to depict the process as it is supposed to work or as it was originally designed to work.

Accepted Answer

It is important in flowcharting to depict what is actually happening, also known as the "as it is" flowchart.

Question 13

A bottleneck is

Accepted Answer

All of the above are correct concerning the nature of a bottleneck.

Question 14

Flow rate is

Accepted Answer

The flow rate will be the minimum of supply, demand, and capacity.

Question 15

Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.

Accepted Answer

The focus is on critical processes, which tend to be cross-functional, and the intent of redesign is a complete overhaul of the process.

Question 16

If there are multiple resources that process each transaction,then the process capacity is the sum of all the individual capacities of the resources.

Accepted Answer

Not the sum. Process capacity is limited by the resource with the smallest capacity.

Question 17

Consider the following two statements concerning business process reengineering (BPR): (1)BPR results are greatest when each function redesigns its own core processes.
(2)BPR efforts should be focused on the critical processes required to meet
Customers' needs.

Accepted Answer

BPR should be focused on the critical processes required to meet customers' needs, and most such critical processes cut across functions, requiring cross-functional collaboration.

Question 18

Flowcharting requires Microsoft Visio or similar flowcharting software.

Accepted Answer

Flowcharting requires only creating a visual representation of the process.

Question 19

Which of the following statements is/are correct?
(1)It is important for flowchart analysis to have a specific improvement goal in mind
(e)g.,reduce throughput time).
(2)It is important for flowchart analysis to only use the common flowchart symbols
When creating the flowchart to avoid any confusion.

Accepted Answer

A specific improvement goal is important to flowchart analysis, but teams are able to use any symbol they want as long as it is defined in the flowchart key and used consistently. Special symbols can be quite powerful.

Question 20

Throughput time is

Accepted Answer

C is the definition of throughput time.

Quiz 6: Process-Flow Analysis