An example of a service business/organization that has a high degree of customer contact,high customization,and a high degree of labor intensity is
A) retailing.
B) hotels.
C) law practice.
D) schools.
Correct Answer:
Verified
Q6: Which of the following are characteristics of
Q7: An example of an implicit service is
A)
Q8: Which of the following statements concerning service
Q9: _-contact services require employees with administrative/technical skills
Q10: A service recovery process
A) follows every service
Q12: Which of the following is NOT a
Q13: Estate planning would be an example of
A)
Q14: The service profit chain shows that _
Q15: Which of the following is NOT a
Q16: The degree of customer contact measures
A) the
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