Which of the following statements concerning service guarantees is FALSE?
A) A service guarantee is a mechanism to build customer loyalty.
B) A service guarantee is a way to avoid compensating customers for a service failure.
C) A service guarantee is a tool to clarify exactly what the service must provide.
D) A service guarantee is a way to define a service and ensure satisfactory delivery to the customer.
Correct Answer:
Verified
Q3: Which of the following is NOT an
Q4: Which of the following is NOT a
Q5: Service recovery refers to
A) the ability to
Q6: Which of the following are characteristics of
Q7: An example of an implicit service is
A)
Q9: _-contact services require employees with administrative/technical skills
Q10: A service recovery process
A) follows every service
Q11: An example of a service business/organization that
Q12: Which of the following is NOT a
Q13: Estate planning would be an example of
A)
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