Which of the following is a characteristic of high-contact services?
A) High-contact services are used when face-to-face interaction is not required.
B) High-contact services require employees with administrative/technical skills and efficient service delivery methods.
C) High-contact services can work at average demand levels.
D) High-contact services require higher prices and more customization.

Question

Quizplus · Accepted Answer

High-contact services do require higher prices and more customization due to the variable nature of the service.

Which of the Following Is a Characteristic of High-Contact Services