Which of the following is a common potential benefit of outsourcing services?
A) Increased control over the service delivery.
B) Increased ability to focus on core competencies.
C) Decreased need to attend to people (customers of the service) allowing greater focus on processes.
D) Decreased need to control the quality of the service because it is outsourced.

Question

Quizplus · Accepted Answer

Potential upsides include lower costs and increased focus on core competencies; downsides include coordination costs and loss of control. Service outsourcing requires attention to both people and processes. Quality control can be more challenging and require additional mechanisms to ensure service quality.

Which of the Following Is a Common Potential Benefit of Outsourcing