Which of the following is correct concerning high-contact services?
A) To increase the efficiency of high-contact services, the organization should look to reduce the amount of customer-introduced uncertainty by limiting customization.
B) It is easier to smooth the peaks and valleys of demand for high-contact services than for low-contact services.
C) High-contact services are generally less variable and easier to price competitively.
D) All of the above.

Question

Quizplus · Accepted Answer

High-contact services are more variable and require higher pricing, and providers must respond immediately to demand spikes. Although inefficient compared to low-contact services, efficiency gains are possible by restricting customization options.

Which of the Following Is Correct Concerning High-Contact Services