All of Samsung's products where selling above forecasted numbers in 2014,except for their microwaves,which were not following their annual marketing plan.Executives focused on microwaves and implemented a new strategy to attempt to reverse the trend.Samsung was employing:

Question

Quizplus · Accepted Answer

Management by exception is a technique where executives focus on areas that are not following the expected plan, in this case, microwaves sales. The aim is to find the root cause of the issue and develop solutions to address the deviation.

All of Samsung's Products Where Selling Above Forecasted Numbers in 2014,except