One of the primary difference between tangible goods and services involves the consumer's ability to make pre-purchase evaluations.For example,consumers can quite easily make comparisons and evaluations of clothing,automobiles,and appliances before making a purchase.On the other hand,consumers can evaluate services such as restaurants,beauty salons,and laundromats only during or after the purchase.Indeed,tangible products have _____ properties,while services have _____ properties.
A)consistent; inconsistent
B)search; experience
C)inconsistent; consistent
D)experience; search

Question

Quizplus · Accepted Answer

Tangible products have search properties, which means that consumers can evaluate the product before purchasing by searching for information, comparing prices, and examining the product features. On the other hand, services have experience properties, which means that consumers can evaluate the service only during or after the delivery. Therefore, option B is the correct choice.

One of the Primary Difference Between Tangible Goods and Services