Companies hire people to pose as real customers and have them go through an exchange process and record their observations in detailed reports.The individuals posing as real customers are known as:

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Mystery shoppers are individuals who are hired by companies to pose as real customers and observe the exchange process. They then report their observations in detailed reports. The other options (B, C, and D) are not commonly used terms for this practice.

Companies Hire People to Pose as Real Customers and Have