Figure: 1-1
-In Figure 1-1,"D" represents a firm's relationship with
A)other organizations
B)suppliers
C)shareholders
D)customers

Question

Figure: 1-1 
-In Figure 1-1,"D" represents a firm's relationship with
A)other organizations 
B)suppliers 
C)shareholders 
D)customers

Quizplus · Accepted Answer

In Figure 1-1, "D" is labeled as "Customer Relationship Management (CRM)." CRM refers to the strategy and practices that companies use to manage interactions with customers and potential customers. Therefore, "D" represents a firm's relationship with customers.

Figure: 1-1 -In Figure 1-1,"D" Represents a Firm's Relationship with