Question 1

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

DOE involves controlling multiple variables simultaneously and analyzing their effects on a response variable, which fits the definition of multivariate testing.

Question 2

Design quality in products refers to the degree to which product or service design specifications are met.

Accepted Answer

The answer of Design quality in products refers to the...

Question 3

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?
A)Fourteen steps for quality management
B)Quality is free
C)Customer focus
D)Zero defects
E)Six Sigma

Accepted Answer

The answer of The philosophical leaders of the quality movement,...

Question 4

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

An opportunity flow diagram is a tool used in continuous improvement efforts to identify and eliminate non-value added steps in a process. It helps to improve efficiency and productivity by streamlining the process and focusing on value-added tasks.

Question 5

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

The statement is true.

Question 6

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?
A)Quality is free
B)Leadership from senior management
C)Customer focus
D)Total involvement of the workforce
E)Continuous improvement

Accepted Answer

Quality being free was not specifically part of the message from Crosby, Deming, and Juran. Their focus was on the importance of leadership, customer focus, total involvement of the workforce, and continuous improvement in achieving outstanding quality.

Question 7

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Accepted Answer

Design of Experiments (DOE) is a systematic method to determine the relationship between factors affecting a process and the output of that process. It is used to find cause-and-effect relationships and optimize processes in various stages of production, not just before the production of early model prototypes.

Question 8

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

W. Edwards Deming did not specify a precise percentage of sales that a well-run quality management program should cost. His philosophy emphasizes continuous improvement and the reduction of waste and inefficiency, rather than prescribing specific cost targets.

Question 9

A process that is in Six-Sigma control will produce no more than two defects out of every million units.

Accepted Answer

A process in Six-Sigma control aims to produce no more than 3.4 defects per million opportunities, not two.

Question 10

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

Philip Crosby advocated for a quality management program that cost less than 2.5 percent of sales, arguing that the benefits of such a program would outweigh the costs.

Question 11

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

An opportunity flow diagram is a visual representation of the steps involved in a process for identifying and pursuing business opportunities. It typically includes stages such as prospecting, lead qualification, needs assessment, solution design, proposal preparation, negotiation, and closing. It does not measure the flow of end product or components.

Question 12

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

Accepted Answer

The term CTQ actually stands for Critical to Quality, which refers to specific characteristics or requirements that are important to the customer. While Crosby did believe that investing in quality can ultimately save money, his famous quote is actually "quality is free, but not doing it costs a lot."

Question 13

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Accepted Answer

The answer of ISO standards ask a company first to...

Question 14

ISO 9000 is primarily concerned with environmental management.

Accepted Answer

ISO 9000 is a set of standards for quality management that focuses on ensuring consistent quality of products and services. It does not address environmental management specifically, although there are other ISO standards, such as ISO 14001, that focus on environmental management.

Question 15

The term CTQ is used in the "define (D)" portion of the DMAIC methodology.

Accepted Answer

CTQ (Critical to Quality) is a key concept in the define (D) stage of DMAIC methodology.

Question 16

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

The term "conformance quality" actually refers to the degree to which a product meets specified standards and requirements. It is not directly related to the level of performance compared to competing products.

Question 17

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

ISO 14000 is a series of international standards for environmental management, covering various aspects such as environmental policy, planning, implementation, monitoring, and review. Therefore, it is primarily concerned with environmental management.

Question 18

"Quality at the source" refers to the degree to which product or service design specifications are met.

Accepted Answer

"Quality at the source" refers to the philosophy that quality should be managed and defects prevented at the point of origin, where the work is performed, rather than at the end of the process or in the final product.

Question 19

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

Six Sigma is a methodology used by companies to systematically minimize defects in their products and processes. It is a data-driven approach that focuses on identifying and eliminating the root causes of defects and minimizing variability in business processes.

Question 20

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

The definition is accurate as it highlights that the cost of quality includes the expenses incurred in producing goods or services that are not entirely error-free. These costs may arise from activities such as inspection, testing, rework, and warranty claims.

Quiz 12: Six Sigma Quality