Management at Hottie Potatee, a nationwide potato bar chain, believes that its customers value a predictable and consistent level of service and quality. When customers stop at one of its potato bar chain restaurants anywhere in the United States, they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Hottie Potatee adopted a(n) ______ structure
A) centralized authority
B) decentralized authority
C) hybrid authority
D) origination authority

Question

Quizplus · Accepted Answer

A centralized authority structure involves decision-making being concentrated in one location or in a small group of individuals at the top level of the hierarchy. This allows for consistency and uniformity in decision-making across all locations, which aligns with Hottie Potatee's goal of maintaining consistent service and quality.

Management at Hottie Potatee, a Nationwide Potato Bar Chain, Believes