Heather works as a sales representative for the Westerly Company. She really enjoys working for Westerly, because the company treats her and other sales representatives as highly valued employees. Sales reps at Westerly are given freedom and flexibility in their relationships with customers. While there are only a few layers of management at Westerly, Heather has found that these managers try their best to support and assist her efforts. Based on Heather's experience, it appears that Westerly is a(n):
A) bureaucratic organization.
B) inverted organization.
C) tall organization.
D) casual organization.

Question

Quizplus · Accepted Answer

Heather's description of Westerly Company's culture suggests that it is an inverted organization. In an inverted organization, the traditional hierarchy is turned upside down, and leaders serve to support employees, rather than the other way around. Heather notes that sales reps have freedom and flexibility in their relationships with customers, and that managers support and assist their efforts, indicating an inverted structure.

Heather Works as a Sales Representative for the Westerly Company