Which of the following methods helps tackle the problem of service variability?
A)Service mapping is a method of tackling the variability problem
B)Service recovery is a method of tackling the variability problem
C)Service standardization is a method of tackling the variability problem
D)None of the above are methods of tackling the variability problem

Question

Quizplus · Accepted Answer

Service standardization involves establishing uniform standards and procedures for delivering a service. This helps to reduce variability in service delivery and ensures consistent quality. Service mapping and service recovery are methods of improving service quality and addressing customer complaints, but they do not directly tackle the problem of service variability.

Which of the Following Methods Helps Tackle the Problem of Service