A CRM system has allowed many companies to find that they are subject to the Pareto principle, that is, that 80 percent of their profits may come from _______ percent of their customers.

Question

Quizplus · Accepted Answer

The Pareto principle, also known as the 80/20 rule, suggests that 80 percent of results come from 20 percent of causes. In this case, the question is asking about profits from customers, so the best choice is A, which suggests that 80 percent of profits come from 20 percent of customers.

A CRM System Has Allowed Many Companies to Find That