What is the core problem with the "Delighters" characteristic of the Kano model of customer satisfaction?
A) A problem for marketers is that highly satisfied customers are rare
B) A problem for marketers is that those extra features provided cost more money
C) A problem for marketers is that the quality of customer service personnel varies to a great extent
D) A problem for marketers is that over time "delighters" become expected
Correct Answer:
Verified
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