Family or Close Ones of Victims,or Those Affected,are Brought to a Central

Family or close ones of victims,or those affected,are brought to a central location and provided with services such as counseling,support,and other facilities that might be needed to help them cope..
Which guideline for effective crisis communications is the organization adhering to?  

A) Be present
B) Don't "spin"Tell it like it is
C) Communicate the plan of action for resolving the crisis
D) Be sensitive with affected parties
E) Avoid conflicting messages
F) Show a plan for how you will avoid a repeat in the future
G) Don't make excuses for yourself or the leader
H) Go the extra mile - beyond the requirements of the situation
I) When things are going good, take credit for it without being self-absorbed
J) The media is your friend/link to the public - be honest and straightforward with them