The speed with which an ambulance can get to an accident site is an indication of the reliability dimension of service quality
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Q3: Greta,the owner of House Mouse Cleaning Services,must
Q5: Terms such as fees,donations,tuition,fares,or rates are typically
Q7: Often hotels will offer deep discounts on
Q9: Insurance companies are examples of service organizations.
Q10: U.S.service firms such as financial institutions and
Q11: The gap model of service quality identifies
Q11: An important issue in developing the service
Q13: The only type of service processing required
Q19: Many businesses have found that it is
Q20: Even though the growth of the service
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