Having a clean sports facility for fans to enjoy games is an example of an explicit promise.
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Q14: Service quality is the only determinant of
Q15: If a sports property has multiple functions
Q16: Media rights and sales is one revenue
Q17: Employee appearance can impact the level of
Q18: The quality of a customer experience at
Q20: If ticket sales is primarily through order
Q21: Service quality factors include the following except
A)reliability
B)responsiveness
C)image
D)assurance
Q22: Sports properties can use the following to
Q23: Aesthetics,layout,accessibility,seating comfort,electronic displays,and cleanliness are all important
Q24: Trevor was promised that signage for his
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