How have advances in technology affected customers?
A) Their personal data can no longer be sent to any part of the world.
B) They have round-the-clock access to customer services.
C) They no longer have access to after-hours tech support services.
D) Their personal data cannot be digitized,thus protecting their privacy.

Question

Quizplus · Accepted Answer

Advances in technology have resulted in customers having round-the-clock access to customer services. With the advent of chatbots and AI-powered customer service tools, customers can now resolve their queries and complaints at any time of the day or night, without having to wait for business hours to commence. This has made customer service more convenient and accessible than ever before. The other options are incorrect as advances in technology have enabled data to be sent globally, after-hours tech support services are still available through various means, and personal data can still be digitized despite privacy concerns.

How Have Advances in Technology Affected Customers