Yesterday,Lorinda overheard a surprisingly unpleasant encounter between the manager of the hardware store where she works and a sales rep who sells a well-known line of tools.The rep insisted that his tools should be more prominently displayed and that a better assortment would mean more sales.The manager had other plans and told him so,and the conversation turned into a loud argument.What Lorinda observed was an example of:
A) sales tactics.
B) supply chain conflict.
C) retail strategy tension.
D) passive aggressive behavior.
E) a failure of CPFR processes.

Question

Quizplus · Accepted Answer

The encounter between the manager and the sales rep is an example of supply chain conflict, as it involves a disagreement over product placement and selection, which are key components of the supply chain process.

Yesterday,Lorinda Overheard a Surprisingly Unpleasant Encounter Between the Manager of the Hardware