Students regularly seek out Professor Guillory to advise them.She has an exceptional manner,and students are confident in her and trust her advice.Professor Guillory excels in __________,one of the five service quality dimensions.
A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy
Correct Answer:
Verified
Q46: When the delivery of a service fails
Q47: For years,the Mogul Sheraton,a four-star hotel overlooking
Q49: A _ gap reflects the difference between
Q50: Firms can close the _ gap by
Q50: Firms can close a _ gap by
Q51: Because services like airline flights and hotel
Q53: If there is a difference between the
Q59: Yolanda manages a Best Sleep Inn along
Q60: A _ gap can be closed by
Q68: To meet or exceed customers' expectations, marketers
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents