Students regularly seek out Professor Guillory to advise them.She has an exceptional manner,and students are confident in her and trust her advice.Professor Guillory excels in __________,one of the five service quality dimensions.

Question

Quizplus · Accepted Answer

Assurance refers to the knowledge and courtesy of employees and their ability to convey trust and confidence to customers. Professor Guillory's exceptional manner and the fact that students trust her advice suggest that she excels in providing assurance to her students.

Students Regularly Seek Out Professor Guillory to Advise Them