Empowerment of employees helps to address the delivery gap because:
A) employees directly involved with the customer can respond effectively at the moment the problem occurs.
B) customers appreciate feeling empowered.
C) management then doesn't need to devote time and energy to resolving service delivery problems.
D) employees spend less time resolving problems than managers would.
E) All of these.

Question

Quizplus · Accepted Answer

Empowering employees allows them to make decisions and take actions to resolve issues immediately as they arise, improving customer satisfaction and closing the delivery gap.

Empowerment of Employees Helps to Address the Delivery Gap Because