Physicians regularly overstate the expected recovery time from surgery, knowing that managing patients' expectations will reduce the ________ gap associated with their service.
A)knowledge
B)empowerment
C)delivery
D)standards
E)communication

Question

Quizplus · Accepted Answer

Physicians overstate recovery times to manage expectations, reducing the communication gap between what patients expect and what is delivered.

Physicians Regularly Overstate the Expected Recovery Time from Surgery, Knowing