Michael was complaining to another member of the house painting crew, "I don't know how they expect me to do an adequate job. The ladder is too short, the paintbrushes are old, and the paint we use is watered down and doesn't stick." Michael's company lacks the ________ workers need to be able to do a good job.
A)maintenance schedule
B)instrumental support
C)emotional support
D)service infrastructure
E)customer expectation mechanisms

Question

Quizplus · Accepted Answer

The missing element here is instrumental support, which includes tools, equipment, materials, and resources necessary to do the job effectively. Michael is experiencing difficulties in performing his job because he lacks these essential resources, such as a proper ladder, high-quality paintbrushes, and quality paint that sticks. The other options are not relevant in this context.

Michael Was Complaining to Another Member of the House Painting