The __________ gap can be reduced by managing consumers' expectations.
A) knowledge
B) communication
C) delivery
D) standards
E) empowerment

Question

Quizplus · Accepted Answer

The communication gap refers to the discrepancy between what customers expect and what they perceive they are receiving in terms of communication from the company. By managing consumers' expectations, companies can reduce this gap and ensure that their communication is aligned with customer expectations.

The __________ Gap Can Be Reduced by Managing Consumers' Expectations