When Jaime arrived at her hotel room and saw that the bed sheets had not been changed from the last hotel guest.An unchanged bed was not in Jaime's __________,which is the difference between what she really wants and what she will accept before looking for another hotel.
A) zone of tolerance
B) delivery gap
C) zone of intolerance
D) service gap
E) patience zone

Question

Quizplus · Accepted Answer

Jaime's zone of tolerance refers to the range of service quality that she is willing to accept before considering switching to another hotel. In this case, an unchanged bed sheets fall outside her zone of tolerance, indicating that she expects better quality from the hotel. The other options, such as delivery gap, service gap, zone of intolerance, or patience zone, are not relevant in this context.

When Jaime Arrived at Her Hotel Room and Saw That